Terms of Service

Submitting a booking request and completing payment starts a request; it does not by itself create a confirmed appointment. NeatNest reviews your address, requested window, and availability, then confirms the appointment by email.

Please check your email after booking and contact us promptly if any of your details need to change.

The payment amount and timing are shown at checkout before you complete payment. Deep-clean and move-in or move-out work may be quoted based on the home, its condition, and the agreed scope.

We do not promise a specific fee, arrival time, or service scope until availability and details have been reviewed and confirmed by email.

NeatNest serves select Greater Boston and Middlesex County communities. We verify that an address is within our service area and that a suitable professional is available before confirming an appointment.

If an address or requested window cannot be accommodated, our team will follow up by email about the request.

Please provide accurate contact, address, and access details, and ensure a cleaning professional can safely enter the home during the confirmed window. Let us know in advance about access instructions, pets, parking considerations, or anything that may affect the requested scope.

For the best visit, please remove personal items from areas you would like cleaned and secure valuables, medications, and fragile belongings. We may need to adjust or reschedule a visit when access, conditions, or the agreed scope make service impractical.

Need to change or cancel a request? Email team@neatnest-aa4.madethis.app as soon as possible, with your name, address, and confirmed appointment details. Our team will let you know what options are available for your request.

NeatNest manages booking and customer support. Cleaning appointments are fulfilled by independent cleaning contractors, who perform the agreed service at the confirmed appointment.

If you are not satisfied, contact NeatNest within 48 hours of your appointment to request a free redo. We offer a free redo before considering a refund.

Refund requests are evaluated case by case after the redo process and are not automatically approved.

NeatNest will communicate the confirmed service details, but outcomes can vary with a home's condition, access, time available, and the agreed scope. Except for the satisfaction policy above, we do not make guarantees beyond the service confirmed by email.

For questions about a request, a confirmed appointment, or these terms, email team@neatnest-aa4.madethis.app.